Frequently Asked Questions
Q1 What are the accepted payment methods?
We accept T/T (Telegraphic Transfer), Western Union, Money Gram, PayPal, and Trade Assurance Services.
Q2 What are the available delivery terms and carriers?
We provide worldwide shipping via DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3 How long does the delivery usually take?
For in-stock items, it generally takes about one week. For custom or large orders out of stock, delivery time ranges from 15-30 days depending on the quantity.
Q4 What is the warranty period for this surgical drill?
We provide a 1-year warranty for the main unit. Please note that wearing parts like drill bits and screwdrivers are excluded from the warranty.
Q5 Can the device be sterilized using high temperatures?
Yes, the whole machine (excluding the battery) is designed to be sterilized by high temperature and high pressure to ensure surgical safety.
Q6 Are there different color options available for the drill?
Standard colors are Red, Blue, and Green. However, customization options are available based on your specific requirements.