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Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
Which shipping carriers do you use for delivery?
Orders are typically shipped via DHL, FEDEX, TNT, UPS, ARAMEX, or EMS depending on your location and preference.
What is the expected delivery lead time?
Generally, it takes about one week if the items are in stock. For non-stock items, the lead time is approximately 15-30 days depending on the total order quantity.
What is the warranty policy for these instruments?
We provide a 1-year warranty on our instruments. Please note that consumable wearing parts like drill bits and screwdrivers are excluded from this warranty.
Are the instruments reusable and autoclavable?
Yes, these orthopedic instruments are made of high-grade stainless steel and are designed to be reusable and withstand high-temperature sterilization.
Do your products comply with international medical standards?
Absolutely. All our instruments are manufactured under strict quality control and hold CE and ISO13485 certifications.